Major Israel ISP leaves customers without mail service for 3 days

Cellcom acknowledges malfunction, saying some customers experience difficulties, as it assures matter being handled
Meirav Crystal|
Getting your Trinity Audio player ready...
Over the weekend, a malfunction has been affecting customers of Cellcom, one of Israel's biggest telecommunications companies, causing them to be unable to send and receive emails.
<< Follow Ynetnews on Facebook | Twitter | Instagram | TikTok >>
Read more:
Customers also experienced an internet outage which impacted those who attempted to reboot their routers.
1 View gallery
משרדי סלקום
משרדי סלקום
Cellcom
(Photo: Orel Cohen)
The issue originates from one of the internet providers, Hitachi. Engineering teams in Israel and Japan are working to resolve the system failure, which is expected to be repaired by Monday evening.
The problem first arose on Friday, leading to customer complaints about the company's response time. One Cellcom customer told Ynet, "The lack of service is causing damage. If they're slow to fix it, they should proportionally compensate us on our bill." Some customers report that the service interruption has lasted for three days.
Cellcom acknowledged "intermittent difficulty" affecting some customers and assured that the issue is being addressed.
1Comments
add comment
The commenter agrees to the privacy policy of Ynet News and agrees not to submit comments that violate the terms of use, including incitement, libel and expressions that exceed the accepted norms of freedom of speech.
1.
Mr
It is a disgrace I have an email address that I have used 30 years at netvision cellcom as I have no way of tracking down 30 years of connections I keep the email they charge me 51 shekels per month for a second rate email service that is now down for three days . I have no doubt they will charge me for the time that I have no email. I have no real choice but to pay their High price . That email was my main email from 1995- 2023 .
Arie lashansky | 07.31.23
00
add comment
The commenter agrees to the privacy policy of Ynet News and agrees not to submit comments that violate the terms of use, including incitement, libel and expressions that exceed the accepted norms of freedom of speech.
""